Services provided by CSL Medical Alarms

Our alarms self test and send a report every 24 hours - this is done to ensure the alarm is plugged into both a power point and telephone line, the back up battery is fully charged, the phone is on its receiver properly and the battery in the pendant/wristwatch is also fully charged.

For those with a history of epilepsy or other black-outs, the “Spirit Level Pendant is clipped on to waist band and advises of a fall immediately. The “Wanderers Pendant” automatically detects when the wearer has moved out of a pre-determined area, providing reassurance for caregivers of Alzheimer's sufferers and affords them a break with peace of mind that their loved ones are safe.

Calls to CSL Medical Alarms are answered in Hawkes Bay by real local people, not an answer-phone from some central office, there’s no need to push several buttons before you are attended too.

Staff are all trained with the knowledge of setting up and monitoring of the appropriate medical alarm system for each individual case.

You are treated as part of an extended family. Small gifts for Christmas and Easter are given, phone calls for a chat and a regular newsletter to keep you up to date with what’s happening is sent.

Within seconds of pushing your button a reassuring local voice can be heard through the speaker on your unit. No need to get to the phone, the operator can hear you and will assess your situation, talking to and comforting you while help is called.

This medical alarm is ideal for clients on a large section as it has an excellent range. One push of your button will alert the monitoring station that help is needed. The staff at the monitoring station will telephone you ringing for ten rings, if there is no answer from the client an ambulance is despatched